Our Services

DSP offers full support and consultancy for any bespoke systems and the E-Business Suite Application set.

DSP helps clients maintain and sustain reliability and performance of their Oracle or SQL/Server environments. The scope of this includes Oracle Applications/E-business Suite environments, bespoke Oracle databases, SQL/server databases, UNIX, linux and NT.

DBAdirect - the premier Oracle database administration service was born out of a service developed originally by Relational Concepts in 1995. DBAdirect remains the leading Oracle remote management and administration solution and is complemented by a portfolio of other specialist services including APPSdirect, OSdirect and DSPabsolute to provider a one stop total support solution that truely reduces support and consultancy costs.

At the heart of our unique support model is DSPtime, providing access to skilled resources in flexible and cost effective 15 minute increments. DSPtime works in conjunction with our niche support services which include APPSdirect, DBAdirect, and OSdirect. Together with a hosting partner these services can form. DSPabsolute a total solution that delivers controlled total cost of ownership (TCO) for your technology stack and application. 

DSP is dedicated to providing high quality support and is committed to ITIL Framework (Information Technology Infrastructure Library)  which is a global standard and best practice for IT service desk management. This will lead to the BS15000 when this BS level is established.

DSPtime - Flexible Budgeting to Support 'Pay-as-you-use'
During busy periods, holidays or emergencies use DSP as you needFlexible Support

DBAdirect - Database Management and Support
The original DBA service with a 24*7 option gives access to DBAs remotely and on site.

Appsdirect - Application Management
Oracle environment get access to the required level of expertise as and when required.

OSdirect - Remote monitoring, alert and maintenance service
 Reliable, flexible and cost-effective service that provides operating systems support

Securitydirect - Security Management
Secure your systems environment against today’s threats and tomorrow’s vulnerabilities

SLAdirect - IT Maintenance and Support Managed Service
Guaranteed managed cover via dedicated onsite or offsite staff or staff available on request

 DSP provides you with a Service Delivery Manager
The SDM has the day to day operational responsibility for a client account making him/her a point of contact for any kind of problem management. This ensures that a quick escalation path is established and DSP develop a strong communication channel between the DSP operation teams and the client. This person will also ensure that all HR issues with onsite staff are dealt with, cover is provided as and when necessary and that the client is satisfied with the daily service provision offered.

DSP provides you with your own Account Manager
The account manager is focussed on ensuring that a client's IT needs are met in their entirety and that DSP is providing a high level of customer satisfaction. The Account Manager will schedule and conduct periodic reviews of service activity to identify any patterns in service requests and/or technical problems that may hinder service coverage. S/he will also ensure that any pro-rata additions to contract are dealt with and that any longer term business requirements are factored into the contract in future periods.

DSP takes responsability for your vendor management/escalation
DSP has high level accreditations and long standing experience working with major vendors, enabling it to take ownership of applicable vendor support contracts. This ensures that our clients don't have to manage such contracts separately, thus benefiting from reduced costs and management overheads. If incidents demand resolution from another supplier or third party DSP will manage that aspect of the service such that it is seamless to the customer, but will nevertheless be made clear to them through the monthly reporting systems. If required, DSP will agree an Operational Level Agreement with the client and other third parties, thus combining all SLA's into one document which accords with the business requirements of the client.

DSP takes responsability and support very serious - and it is our mission and ambition to make our support exceed all expectations of any delivered IT service we engage in. It is simple, our Vision & Values are important to us and we strive to meet expectations and high agreed Service levels.
For further information regarding our services including Oracle Remote DBA, Managed Services, Hosting, Implementation, Upgrades and Migrations please contact DSP to discuss your needs.