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Managed Services
DSPs core skills lie within Managed Services and Support for E-Business Suite
DSP maintains and sustains your applications and database environment through high service support levels -
DSP has a legacy steeped in providing solid structured support services - Our clients can choose from selecting niche support areas or can choose all the services combined with a secure hosting solution to produce DSPabsolute to achieve a reduced total cost of ownership.
By recognising the impact of downtime or poor performance of critical systems, DSP has developed an Environment Management portfolio to ensure that best practices, processes and procedures are in place and enforced. DSP Managed Services solutions:
There is no room for Single Points of Failure or bottlenecks and the required Service Levels are implemented and agreed between all parties involved in the delivery of the service. The service is then delivered to exceed these requirements.
DSP has implemented ITIL (IT Infrastructure Libary) to improve technical support performance, particularly in the service delivery area. DSP is measuring excellence, identifying gaps and stimulating solutions. This is applicable for business planning, operational and project review.
DSP offers a comprehensive support service giving you assurance and peace of mind for your entire technology stack. DSP ensures your business is managed by experts.
By employing DSP as a managed service provider, you are ensuring that this focus on IT is a permanent priority within your business; that it is never compromised as other business priorities take precedence, and that through innovative thinking, IT continues to work for the business effectively meeting future, as well as current, business needs.
DSP uses improved processes to achieve maximum benefit of your IT systems - it cannot be managed as an "add-on" to the business. To derive maximum benefit from that asset, IT must be run in a controlled fashion, underpinned by solid processes and procedures in order to deliver consistently measurable results and ultimately add value to the business in which it is employed. As a managed service provider, DSP necessarily runs IT in this way offering immediate benefit to its customers.
In addition, DSP offers flexibility in the terms of engagement by offering Environment
Management as a full time, project based or remote service to suit the particular requirements of the supported environment.
DSP recognises the level of responsibility required to totally support the customer and provides a flexible and cost effective solution from its portfolio of services that deliver all or some of the following disciplines:
DSP believes that the decision to invest in the provision of a complete service demonstrates both capability and commitment, enabling organisations to grow revenues and reduce costs future, whilst maintaining and improving service.
For further information please contact DSP to discuss how we can help you manage your IT environments.
DSP Supports Oracle & Microsoft using GroundWork
DSP maintains and sustains your applications and database environment through high service support levels -
DSP has a legacy steeped in providing solid structured support services - Our clients can choose from selecting niche support areas or can choose all the services combined with a secure hosting solution to produce DSPabsolute to achieve a reduced total cost of ownership.
By recognising the impact of downtime or poor performance of critical systems, DSP has developed an Environment Management portfolio to ensure that best practices, processes and procedures are in place and enforced. DSP Managed Services solutions:
- APPSdirect is the Applications functional support service
- DBAdirect is the database managed support service
- OSdirect is the Unix or NT system administration support service
There is no room for Single Points of Failure or bottlenecks and the required Service Levels are implemented and agreed between all parties involved in the delivery of the service. The service is then delivered to exceed these requirements.
DSP has implemented ITIL (IT Infrastructure Libary) to improve technical support performance, particularly in the service delivery area. DSP is measuring excellence, identifying gaps and stimulating solutions. This is applicable for business planning, operational and project review.
DSP offers a comprehensive support service giving you assurance and peace of mind for your entire technology stack. DSP ensures your business is managed by experts.
By employing DSP as a managed service provider, you are ensuring that this focus on IT is a permanent priority within your business; that it is never compromised as other business priorities take precedence, and that through innovative thinking, IT continues to work for the business effectively meeting future, as well as current, business needs.
DSP uses improved processes to achieve maximum benefit of your IT systems - it cannot be managed as an "add-on" to the business. To derive maximum benefit from that asset, IT must be run in a controlled fashion, underpinned by solid processes and procedures in order to deliver consistently measurable results and ultimately add value to the business in which it is employed. As a managed service provider, DSP necessarily runs IT in this way offering immediate benefit to its customers.
In addition, DSP offers flexibility in the terms of engagement by offering Environment
Management as a full time, project based or remote service to suit the particular requirements of the supported environment.
DSP recognises the level of responsibility required to totally support the customer and provides a flexible and cost effective solution from its portfolio of services that deliver all or some of the following disciplines:
- Database Administration
- Application Support
- Infrastructure and Storage Management
- Business Communication
- Security and Disaster Prevention and Recovery
- Service Level Management and Delivery
DSP believes that the decision to invest in the provision of a complete service demonstrates both capability and commitment, enabling organisations to grow revenues and reduce costs future, whilst maintaining and improving service.
For further information please contact DSP to discuss how we can help you manage your IT environments.
DSP Supports Oracle & Microsoft using GroundWork
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