Functional Support - APPSdirect




DSP offers functional support for Oracle E-Business Suite
Whether you are running Oracle Applications or Oracle E-business Suite your organisaton will need to address ongoing issues such as - patching, operational queries, Application errors, use of new functionality, data and procedural problems to ensure the smooth running of your Oracle systems.

This APPSdirect support package includes provision of:
  • Applications Healtcheck
  • Oracle support liasion
  • Customisations
  • Sysadmin task
  • Full management reporting including patch logging and call logging
  • New version supporting
Also regular tasks like SYSADMIN as well as adding new functionality and supporting peak times such period end and super-user holidays and sickness. Accomplishing all that can be expensive using consultants that will probably not be 100% utilised. APPSdirect is a cost effective, flexible service that will offer peace of mind.

APPSdirect is designed to give you the right support when you need it, with immediate access to experienced Oracle Applications Functional Consultants - via a telephone helpdesk, secure remote data link or on-site visits.

In essence APPSdirect has service has two aspects:
  • APPSdirect base module provides:

 Remote or on site support for functional tasks including adding new modules, self-service web apps and multi-org and multi-currency maintenance A comprehensive Applications healthcheck that looks at your functional set-up, implementation quality, security and technical infrastructure.
Setting up of a DSPtime account and Priority access to Functional consultants via the account.
Access to DSP helpdesk and service desk which also provides regular activity reports and a DSPtime account statement · liaison with Oracle Support and raising of TARS
SYSADMIN support such as setting up users, responsibilities, profile options and custom program registrations

 Support of customisations - Automatic patch alert to keep you up to date with approved patches and fixes as soon they become available training

Best practice - including change control procedures, patching strategy, patch log and concurrent manager purging strategy - Access to DSP's Oracle development team from your DSPtime account.
  • Maintenance and functional consultancy:
Clients pre-purchase a number of hours which credit their DSPtime account. It is from this account that time is debited for any support tasks.

Access to consultants in 15 minute credits from your DSPtime account.
For further information regarding our services including Oracle Remote DBA, Managed Services, Hosting, Implementation, Upgrades and Migrations please contact DSP to discuss your needs.


DSP is an Oracle Certified Partner for both Software Licenses, Technology and Applications