Database Support 24*7 - DBAdirect

Proactive, flexible & cost effictive services
Your data is at risk if you do not have excellent database administration

Our DBAs have all worked within complex systems environments and therefore can provide in depth production DBA expertise within any organisation or operational environment. Technical assurance is gained and skills transfer is achieved, whether directly with internal staff or through training documentation.

DSP's DBAdirect service is used as either a Remote DBA service or as an additional resource to back up existing database administrators. DSP DBA's act as a dynamic resource pool for projects and consultancy exercises.

Whatever the scenario – No DBA or your DBA is on holiday, sick or overstretched - Only use as many hours as you need!

  • Pre-purchased hours (min. 25 hours)
  • All consultancy and maintenance taken from the pot
  • Remote access in cost effective 15 minute chunks!
  • All hours transferable to next support period.
  • DSPoutlook – budgeting and control mechanism for usage
  • For organisation's wishing to reduce costs whilst still maintaining or meeting increased service levels.
DBAdirect provides flexible, measured help. DBAdirect is the premier 24*7 database administration managed service designed to get the best out of your investment in your database systems. Using DSP's DBAtrack software, automated monitoring, alerting allow remote DBAs to fix problems and take proactive action.

Your database might be part of the Oracle or Microsoft stack or a bespoke system but at some point it will require on-going maintenance, tuning and problem solving. DBAdirect, essentially adopts a proactive stance to achieving this.

The main advantages of DBAdirect are:
  • cost effective - considerable savings can be achieved compared to contract and in most cases permanent DBAs. Costs reductions are also realised in avoiding recruitment and training costs.
  • flexible usage - the service can be utilised according to your fluctuating support requirements. It is also as well-suited to replacing in-house DBAs as it is to augmenting them during peak support activity periods or covering for holiday, sickness and training.
  • peace of mind - that your mission critical system is in safe experienced hands ensuring continuity of service and a buffer against unexpected staff turnover.

In essence the service has two aspects:

Base module including:
  • Monitor, alert and respond on a 24*7 or working-hours-only basis
  • Pre-support and Annual healthcheck.
  • Access to the DSP Service and Support Desk.
  • Setting up of a DSPtime account.
  • Guarantee that a DBA is always available for remote support.
  • Monthly support activity log and a DSPtime account statement. Quarterly client reports - colour graphical and historical performance and capacity trend analysis including general system documentation.
  • Access to DSP's development team from your DSPtime account.

Maintenance and DBA consultancy:
Clients pre-purchase a number of hours to credit their DSPtime account. It is from this account that time is debited for any maintenance or mission critical tasks. Access to DBAs in 15 minute credits from your DSPtime account.

DSP provides business operations with immediate support from within the environment during office hours. Automated monitoring, alerting allow remote DBAs to fix problems and take proactive action
The DBA enviornment is supported through a range of proven processes, procedures and expertise that includes:
  • Production, Development and Application DBA functions
  • Installations, Migrations and Upgrades
  • Security monitoring, updates and patching
  • Knowledge and Skills Transfer
  • Performance tuning
  • Script Creation
  • Monitoring
  • Scheduling
  • Back ups
  • Disaster Recovery
  • Patches
Any database environment is becoming increasingly complex with applications becoming more integrated, leading organisations to invest more budget in training and multi-disciplined personnel. As an individuals technical knowledge expands their market value increases leading to wage inflation or a cycle of resignations and on-going recruitment. With every resignation organisational knowledge is lost, leading to down turn in services and the ability to effectively support the business environment.

The Remote DBA Service:
With DBAdirect internal demand pressure can be absorbed through expert Remote DBA and on-line monitoring, forward resource planning and expert technical support. DSP will support any organisation on a continual, long term basis that can help to alleviate any eventuality.
The DBAdirect service is a comprehensive, flexible and proven cost effective service that meets with a range of any technology Environment requirements and demands including:
  • Critical Systems Management
  • Security Management and Advice
  • Remote Monitoring via Enterprise Systems Management tools
  • Training, holiday, sickness and secondment cover
  • DBA Services – Application, Development, Production
  • Environment Consultancy Advice and Recommendations
  • Performance and Tuning
  • 24/7 Environment Monitoring and Support
  • Change Management – Roll out, upgrades, migration
  • Development and Roll Out Project Support
  • Disaster Prevention / Recovery – Data Guard and RMAN
  • Vendor/ Supplier Management
There are a multitude of benefits for any organisation using these services, however individual needs must be identified to ensure that the implemented service meets with the needs of the host organisation. required.
The main advantages of DBAdirect are:

DSP has invested many years of time and resources to ensure that the DBAdirect approach delivers against allocated time and required service levels. For further information please contact DSP

 DSP Supports Oracle & Microsoft using GroundWork