Software and Technology as a Service

Modern support organisations must now deliver IT as a Service!
Organisations are having to respond to increased demands from user and consumer communities. Budget and cost metrics can now be identified at micro levels and many operational managers have to prove value for money, in terms or either receiving or delivering a service.

As awareness grows, service levels are becoming a central focus and users are more demanding than ever before and expect services to be available at all times. Not meeting these requirements can have significant impact on a environment and in some cases lead to financial penalties or loss of user trust.

As organisations move away from non-core business functions, IT is increasingly seen as a cost centre rather service delivery mechanism. This move has culminated in the development of delivering IT as a service rather than just a technology platform.

However, to achieve a delivery service model, IT providers are required to adhere to stringent Service levels dictated by the business drivers of the host organisation. Any downtime, outage or issue can have significant impact on the service provided and the ability of the users to perform their required operational functions.

Software and Technology as a Service (SaTaaS)
With a supported Software and Technology as a Service (SaTaaS) platform, organisations can select from a number of variables.
  • Typical metrics include: user base/technology/applications/ Service Level Requirements
  • Extra benefits realised, such as Security Management, Disaster Recovery and License Management
  • Total Cost of Operation (TCO) significantly reduced through a pre-determined monthly budget
Once the metrics and service levels have been agreed the service is supplied almost as a utility, with systems access available and performance statistics captured to show that Service Levels are been adhered to.

Any movement in any of the metrics such as more/less users, new applications or functionality can be quickly and easily applied to the service, rather than waiting for new technology or application functionality.

DSP has a range of service elements to operate a SaTaaS based service with a comprehensive range of systems management tools and support time delivered in micro elements.

How Does DSP Achieve SaTaaS?
 DSP has combined a range of services and support elements that collectively create the SaTaaS model.

By using proven methods and comprehensive support mechanisms, DSP is able to reach the required service levels, at the point-of-use to the agreed budget level.

The main elements DSP uses are:
 By combining these four aspects of the service enable SaTaaS to be delivered to clients wanting to improve service levels and response, whilst reducing costs.

For further information please contact DSP to discuss how our service can meet your Software and Technology needs.


DSP Supports Oracle & Microsoft using GroundWork